Wednesday, June 20, 2007
Where's the McService?
I'm not a huge fan of fast food. That said, it's true that with my busy schedule and four children to drag to various events we've been known to visit the golden arches.
This morning I was early for an appointment and hadn't had breakfast so I went through the local McDonald's drive thru for a coffee and muffin. I left with an orange juice and hashbrowns. Let's not get into the fact that I drove away, turning out of the lot onto a busy road with no chance to turn around, before I actually noticed I held juice in my hand instead of coffee. Did I mention it was really early?
The real point is service. The young lady taking my order didn't repeat it back but gladly took my money while talking over her shoulder the entire time to another employee. At the pick up window my order was thrust into my hands without a word of acknowledgment for my business let alone a thank you.
Now had this been the first time I'd received both rude service and the wrong order at McDonald's I would've been surprised. Shocked even. Nope. I barely blinked. As a matter of fact, I'll go so far as to say I'm more shocked and surprised when I encounter good service at McDonald's. I believe founder, Dick McDonald, is rolling over in his grave at the state of his company.
On the other hand, I took my daughter to lunch at a Red Robin restaurant the other day. The service was superb. I've eaten in some mighty fine high class establishments in my time and many of them could learn a lesson from Red Robin.
So what's my point? I think it's time to lower the price of fast food and start allowing the servers to accept tips. If their own pockets were directly affected by the actions of the service I bet we'd see a marked improvement. What do you think?
Posted by Wendy Roberts at 7:08 PM